Frequently Asked Questions

Find Answers To All Your Questions

Should I apply body oil to wet or dry skin?

For best results, apply our body oils to slightly damp skin — right after stepping out of the shower or bath. This helps lock in moisture and allows the oil to absorb more effectively, leaving your skin silky smooth and deeply nourished. You can also apply to dry skin for an instant glow boost!

Can I layer your body oil over your body butter?

Absolutely! For an ultra-luxurious moisture experience, apply your body butter first as your base layer, then seal it in with a few drops of body oil on top. This combination is perfect for extremely dry skin or during colder months when your skin needs extra nourishment.

What is shea butter and what are its skin benefits?

Shea butter is a rich, natural fat extracted from the nuts of the African shea tree. It's packed with vitamins A, E, and F, making it one of nature's most powerful moisturizers. It deeply nourishes and softens skin, helps reduce inflammation, supports skin elasticity, and can help fade the appearance of scars, stretch marks, and uneven skin tone. It's the hero ingredient at the heart of Le Shea's Essentials.

What is the difference between your body oils and body butters?

Our body butters are rich, thick, and deeply emollient — ideal for intense moisture and dry skin relief. Our body oils are lightweight and fast-absorbing, delivering a luminous glow and sealing in hydration. Both can be used alone or layered together for a full luxury skincare experience.

Which products are best for dry or extremely dry skin?

Our body butters are your best friend for intense dryness — their rich, thick formula delivers deep, long-lasting moisture. For an extra boost, layer a body oil on top to seal in hydration. Apply to damp skin after showering for maximum absorption and relief.

Are your products suitable for eczema or psoriasis-prone skin?

Many of our customers with sensitive, eczema-prone, or psoriasis-prone skin love our products for their gentle, nourishing formulations. However, everyone's skin is different. We recommend reviewing the full ingredient list on each product page and performing a patch test before full application. Please consult your dermatologist if you have concerns.

Can children use your products?

Our products are formulated for adult use. If you'd like to use our products on children, we recommend consulting your pediatrician first and reviewing the full ingredient list on each product page, particularly for fragrance sensitivities.

Do your products need to be refrigerated?

Refrigeration is not required, but storing your products in a cool, dry place away from direct sunlight and heat will help maintain their texture and extend their shelf life. Avoid leaving products in hot environments such as a car or near a window in direct sun.

Why did the texture or color of my product change?

 Natural products can experience slight variations in texture, color, or scent due to temperature changes or the natural properties of ingredients like shea butter and plant-based oils. This does not indicate that the product has gone bad or is less effective. If you notice any unusual smell or separation that concerns you, please contact us at lesheasessentials.tx@yahoo.com and we'll be happy to help.

How much product should I use per application?

A little goes a long way with our concentrated formulas! For body butters, start with a small amount about the size of a quarter and warm it between your palms before applying. For body oils, 3–5 drops is typically enough for arms or legs. Adjust based on your skin's needs and the area you're covering.

Can I layer your body oil over your body butter?

Yes! For maximum hydration, apply body butter first as your base layer, then seal it in with a few drops of body oil on top. This power duo is especially effective for extremely dry skin or during colder months.

Can your body oils be used on both skin and hair?

Yes! Our body oils are versatile enough to use on both skin and hair. For hair, warm a few drops between your palms and apply to damp or dry hair, focusing on the ends to tame frizz and add shine. Avoid applying directly to the scalp if you have oily hair.

How often should I apply your products for best results?

For best results, we recommend applying daily — ideally right after showering while your skin is still slightly damp. Consistent daily use will deliver the most noticeable improvements in skin softness, hydration, and glow over time.

Should I apply body oil to wet or dry skin?

For maximum absorption and hydration, apply to slightly damp skin right after stepping out of the shower. The oil helps lock in moisture before it evaporates. You can also apply to dry skin for an instant glow and softness boost anytime throughout the day.

What skin types are your face oils suitable for?

Our face oils are formulated to work beautifully across a variety of skin types including dry, normal, combination, and mature skin. Those with oily or acne-prone skin should patch test first and start with a small amount to see how their skin responds.

Will face oil make my skin look greasy or clog my pores?

Our face oils are carefully formulated to absorb quickly and leave a healthy, luminous glow — not a greasy finish. Using the right amount is key; start with 2–3 drops and adjust as needed. Always apply to clean skin for best results.

When should I apply face oil — morning, night, or both?

Face oil can be used both morning and night! In the morning, apply before SPF for a dewy, protected glow. At night, apply as the last step in your routine to deeply nourish and repair skin while you sleep. If you're new to face oils, start with nighttime use to let your skin adjust.

Can I mix face oil with my moisturizer or foundation?

Yes! Add 1–2 drops of face oil to your moisturizer for a hydration boost, or mix into your foundation for a luminous, skin-tint finish. This is a great way to customize your routine and get that coveted lit-from-within glow.

How long before I see results from using your face oil?

With consistent daily use, most customers notice softer, more hydrated skin within the first week. Improvements in skin tone, texture, and radiance typically become more visible after 4–6 weeks of regular use. Consistency is key for best results!

What hair types work best with your hair oil?

Our hair oil is designed to work beautifully across all hair types — straight, wavy, curly, and coily. It's especially beneficial for dry, damaged, or frizz-prone hair that needs extra nourishment and shine. Start with a small amount and adjust based on your hair's thickness and porosity.

Will your hair oil weigh my hair down?

Not when used correctly! The key is to start with a small amount — 2–3 drops for fine hair, slightly more for thick or coily hair. Warm the oil between your palms before applying and focus on the mid-lengths and ends rather than the roots to avoid any heaviness.

Can I use your hair oil as a heat protectant?

Our hair oil adds a layer of nourishment and shine before heat styling, but it is not formulated as a dedicated heat protectant. We recommend using a heat protectant product specifically designed for that purpose alongside our hair oil for the best protection.

How do I use hair oil for a scalp treatment?

Warm a few drops between your fingertips and gently massage into your scalp using circular motions. Leave on for at least 30 minutes or overnight for a deep treatment, then shampoo as normal. Regular scalp treatments can help nourish the scalp and support healthy hair growth.

Can I use your hair oil as a heat protectant?

Our hair oil adds a layer of nourishment and shine before heat styling, but it is not formulated as a dedicated heat protectant. We recommend using a heat protectant product specifically designed for that purpose alongside our hair oil for the best protection.

How do I use hair oil for a scalp treatment?

Warm a few drops between your fingertips and gently massage into your scalp using circular motions. Leave on for at least 30 minutes or overnight for a deep treatment, then shampoo as normal. Regular scalp treatments can help nourish the scalp and support healthy hair growth.

Can I use your hair oil on color-treated or chemically processed hair?

Yes! Our hair oil is gentle enough for color-treated, relaxed, or chemically processed hair. In fact, chemically processed hair often benefits greatly from the extra nourishment and moisture our oil provides. As always, we recommend reviewing the full ingredient list if you have specific sensitivities.

What is a salve and how is it different from a body butter?

A salve is a thick, balm-like product typically made with oils and waxes (such as beeswax) that creates a protective barrier on the skin. Unlike a body butter which melts into the skin for all-over moisture, a salve sits on top of the skin to seal in hydration and protect specific areas — making it ideal for targeted, intensive care on dry patches, rough spots, and irritated skin.

What skin concerns is your salve best for?

Our salve is perfect for extremely dry or cracked skin, rough patches on elbows, knees, heels, and cuticles, as well as chapped lips and minor skin irritations. It's your go-to for any area that needs intensive, targeted relief and protection.

Can I use your salve on my face?

Our salve can be used on dry patches around the face such as around the nose, lips, or eyebrows. However, we recommend avoiding use on acne-prone areas as the occlusive nature of a salve may not be suitable for breakout-prone skin. Patch test first if you have sensitive facial skin.

Is your salve safe to use on cuts, scrapes, or irritated skin?

Our salve is formulated to be gentle and soothing on irritated skin. However, it is not a medicated product and should not be used as a substitute for medical treatment on open wounds. For minor dryness and irritation, it can provide a protective and soothing barrier. Consult a healthcare provider for any serious skin concerns.

Can I use your salve on my lips?

Yes! Our salve makes an excellent lip treatment for dry, chapped lips. Apply a small amount as needed throughout the day or as an overnight lip mask for deeply nourished, soft lips by morning.

What are the skin benefits of rosewater?

Rosewater is a natural, multi-tasking skincare staple with a range of benefits. It helps balance the skin's pH, soothes redness and irritation, provides lightweight hydration, and leaves skin feeling refreshed and revitalized. It also has natural antibacterial properties and a beautiful, calming scent that makes every application feel like a spa moment.

How do I use rosewater in my skincare routine?

Rosewater is incredibly versatile! Use it as a toner after cleansing by spritzing directly onto your face or applying with a cotton pad. You can also use it as a midday refresher to hydrate and revive your skin, or as a first step before applying your face oil or moisturizer to boost absorption.

Can I use rosewater as a setting spray for makeup?

Yes! Spritz our rosewater lightly over your finished makeup to set it in place and add a natural, dewy finish. Hold the bottle about 8–10 inches from your face and mist evenly for a fresh, glowing look that lasts.

Can rosewater be used on hair?

 Absolutely! Rosewater can be used on hair to add moisture, reduce frizz, and leave a light, beautiful scent. Spritz onto damp or dry hair as a refreshing leave-in treatment, or use it to refresh your scalp between wash days.

Is your rosewater safe for sensitive skin?

Rosewater is one of the gentlest skincare ingredients available and is generally well-tolerated by sensitive skin types. It's naturally soothing and anti-inflammatory, making it a great option for reactive or easily irritated skin. As always, we recommend a patch test before full use if you have known sensitivities.

How long does shipping take?

 Domestic orders typically arrive within 5–7 business days. International orders may take 10–21 business days depending on your location and customs processing times.

Do you ship internationally?

Yes! We ship to 240+ countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use that number to track your package directly through the carrier's website.

What countries do you ship to?

We ship to most countries worldwide. If your country is not available at checkout, please contact us at lesheasessentials.tx@yahoo.com and we'll do our best to assist you.

Do you offer free shipping?

We periodically offer free shipping promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

What is your return policy?

We offer a 14-day return policy. You have 14 days after receiving your item to request a return. Items must be in the same condition as received — unworn, unused, with tags, and in original packaging.

Can I return a skincare or beauty product?

Due to the nature of our products, most skincare and beauty items are final sale unless they arrive defective or damaged. Please review our full return policy for details, or contact us if you have questions about a specific item.

How do I initiate a return?

 Contact us at lesheasessentials.tx@yahoo.com to request a return. Once approved, we'll send you a return shipping label and instructions. Please do not send items back without first requesting a return — unrequested returns will not be accepted.

How long does it take to receive my refund?

 Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

What if my order arrived damaged or defective?

Please inspect your order upon arrival and contact us immediately at lesheasessentials.tx@yahoo.com if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right as quickly as possible.

Are your products safe for sensitive skin?

Our products are formulated with high-quality, skin-loving ingredients. However, we recommend reviewing the ingredient list for each product before use. If you have known allergies or sensitivities, please do a patch test before applying to larger areas. When in doubt, consult your dermatologist.

Are your products cruelty-free/vegan?

 We are committed to creating products that are cruelty-free. Please check individual product descriptions for vegan status, as formulations may vary across our range.

What are the key ingredients in your body oils and butters?

Our products are crafted with premium, nourishing ingredients such as shea butter, natural oils, and botanical extracts. Full ingredient lists are available on each product page so you can shop with confidence.

How do I use your facial and hair oils?

For facial oils, apply 2–3 drops to clean skin and gently press into face and neck morning or evening. For hair oils, warm a small amount between your palms and apply to damp or dry hair, focusing on ends. A little goes a long way!

Do your products contain parabens, sulfates, or synthetic fragrances?

Please refer to the ingredient list on each individual product page for full formulation details. If you have specific ingredient concerns, feel free to contact us at lesheasessentials.tx@yahoo.com.

What is the shelf life of your products?

Our products are best used within 12–24 months of purchase. For best results, store in a cool, dry place away from direct sunlight. Check the packaging for the specific period-after-opening (PAO) symbol on each product.

Can I use your products during pregnancy?

 We recommend consulting your healthcare provider before introducing any new skincare products during pregnancy, as sensitivities can vary. Full ingredient lists are available on each product page to share with your doctor.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.

Do you offer a first-time customer discount?

 Yes! Sign up for our newsletter to receive an exclusive welcome offer on your first order. Follow us on social media to stay updated on seasonal promotions and limited-time deals.

Can I use multiple discount codes at checkout?

Only one discount code can be applied per order at checkout. However, automatic discounts may apply on top of a code depending on the promotion. Keep an eye on our promotions page for the best available offers.

Do you have a loyalty or rewards program?

Yes! We have a rewards program where you can earn points for a variety of actions — including every purchase, replenishments, writing reviews, and more. Points can be redeemed for dollar rewards toward future orders.

Refer a friend and you'll earn rewards to use on your next order, and your friend will receive a discount on their first purchase too!

As you earn more points, you can unlock VIP status which gives you early access to new product launches and exclusive perks.

Look for the rewards widget on our website to sign up, check your points balance, and start redeeming. The more you shop, the more you glow! ✨

Will I be charged customs or import duties?

International orders may be subject to customs fees, import duties, and taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for estimated fees before placing your order.

Will I be charged customs or import duties?

International orders may be subject to customs fees, import duties, and taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for estimated fees before placing your order.

What currency will I be charged in?

All orders are processed in US Dollars (USD). Your bank or payment provider will apply their exchange rate at the time of purchase. The estimated local currency amount may be displayed during browsing, but your final charge will be in USD.

Do you have an EU return policy?

 Yes! If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must be in their original condition — unused, with tags, and in original packaging. Contact us at lesheasessentials.tx@yahoo.com to initiate your return.

How do I contact customer support?

 You can reach us at lesheasessentials.tx@yahoo.com. We aim to respond to all inquiries within 1–2 business days. For faster assistance, please include your order number in your message.

Do you offer gift wrapping or gift messages?

We want every Le Shea's Essentials order to feel like a luxurious experience. Please contact us at lesheasessentials.tx@yahoo.com before placing your order to inquire about gift wrapping and personalized message options.