FAQ
🌿 Ingredients & Formulation
Q: Are your products made with natural ingredients? A: Yes! All Le Shea's Essentials products are crafted with premium, plant-based ingredients free from harsh chemicals and synthetic fillers.
Q: Are your products safe for sensitive skin? A: Our formulations are designed with skin-loving botanicals, but we recommend patch testing before full use, especially for sensitive skin types.
🌸 Scent & Usage
Q: How long does the fragrance last? A: Our body oils and butters are formulated to leave a lasting scent throughout the day. Applying to damp skin helps lock in both moisture and fragrance.
Q: Can I layer your products together? A: Absolutely! Our body oils, butters, and rosewater sprays are designed to complement each other beautifully.
📦 Shipping & Orders
Q: Do you ship internationally? A: Yes, we ship to the US, UK, EU, Canada, Australia, and more. Shipping times vary by location.
Q: How long does processing take? A: Orders are typically processed within 2-3 business days before shipping.
↩️ Returns & Support
Q: What is your return policy? A: We accept returns on unopened items within 30 days of purchase. Please contact us to initiate a return.
Q: How do I contact customer support? A: You can reach us through our contact page or via email. We typically respond within 1-2 business days.
💆 Facial & Hair Care
Q: Can your facial oils be used on all skin types? A: Yes! Our facial oils are formulated to balance and nourish all skin types, including oily and combination skin. A few drops go a long way.
Q: How do I use the hair oil? A: Apply a small amount to damp or dry hair, focusing on ends and mid-lengths. Can also be used as a scalp treatment or pre-shampoo mask.
Q: Will the facial oil clog my pores? A: Our facial oils are made with non-comedogenic, lightweight botanicals designed to absorb quickly without clogging pores.
🎁 Gifting
Q: Do you offer gift wrapping or gift sets? A: Yes! We offer curated gift sets perfect for any occasion. Check our collections for current gifting options.
Q: Can I include a personalized message with my order? A: We'd love to help make your gift special — reach out to us before placing your order and we'll do our best to accommodate.
🧴 Product Care & Shelf Life
Q: How should I store my products? A: Store in a cool, dry place away from direct sunlight to preserve the integrity of the ingredients and fragrance.
Q: What is the shelf life of your products? A: Most of our products have a shelf life of 12-24 months when stored properly. Check individual product labels for specifics.
💳 Orders & Payments
Q: What payment methods do you accept? A: We accept all major credit cards, Shop Pay, PayPal, and more at checkout.
Q: Can I modify or cancel my order after placing it? A: Orders can be modified or cancelled within 24 hours of placement. Contact us as soon as possible and we'll do our best to help.